Refund and Return Policy

At The Simba Soul, your satisfaction is our priority. Please read our simple return and refund rules below:

Returns ✅

• Products can be returned within 7 days of delivery.
  

• Items must be unused, unwashed, and in original condition.
  

• Tags and packaging must be intact.
  

• Returns will not be accepted if the item shows wear, washing, or damage.
  

Refunds 💳

• Refund will be initiated within 72 hours once we receive and inspect the returned product.
  

• Refunds are processed to the original payment method.
  

• Shipping and handling charges are non-refundable.
  

Exchange 🔄

• We currently do not offer direct exchanges.
  

• If you want a different item, please place a new order after your refund is processed.
  

How to Return 📩

• Email us at thesimbasoul@gmail.com with your order details to request a return.
  

• Our team will guide you through the process.